FAQ

How can I personalize my product?

Each product page features a text box or upload button where you can add your custom details. Simply enter your text or name before adding the item to your cart, and we will handle the rest!

 

How do I send you the photo for my product?

After completing your purchase, please email your photo to laumian.studio@gmail.com and include your order number in the subject line. For the best results, please ensure your photo is high-resolution, well-lit, and the face is clearly visible.

 

How do I edit my Canva template?

After your purchase, you will receive a PDF file containing a link to your template. Clicking the link will open Canva in your browser, where you can easily change texts, fonts, and colors, or even add your own images and photos. For a detailed step-by-step guide, check out our dedicated blog post.

 

When can I expect to receive my order?

Your delivery time consists of production (usually 2–4 business days, 4-7 business days in Christmas season) plus the shipping method you select at checkout. You can see the estimated delivery date for your specific location during the checkout process.

 

Can I change my order after it has been placed?

Since our products are custom-made, we can only accept changes within 6 hours of placing your order. Please email us immediately with your order number if you need to make any adjustments.

 

What should I do if my item arrives damaged?

We are so sorry to hear that! Please take a photo of the damaged item and the packaging, and email them to us along with your order number. We will send you a replacement immediately at no extra cost.

 

Do you ship outside of the USA?

Currently, we focus primarily on the US market to ensure the fastest possible production and shipping times. If you are interested in international shipping, please visit our Etsy Shop.

For more details please check our Shipping policy.

 

Will the colors look exactly like they do on my screen?

Colors may vary slightly depending on your monitor or phone settings. However, our printers are professionally calibrated to ensure your physical product is as vibrant and accurate as possible.

 

Can I return my personalized item?

Because our products are custom-made specifically for you, we cannot accept returns unless the item arrives damaged. If there is any issue with your order, please reach out and we will make it right.

For more details please check our Refund Policy.

 

Do you offer discounts for bulk orders?

Yes, we love helping with large events or corporate gifts! Please contact us via our contact form with your requirements, and we will provide you with a custom quote.